Processing, Shipping & Exchanges

Before You Buy

The processing time for shirts can range from 1-2 weeks, with the exception of our {Fashion Apparel} line which has a processing time of 2-3 business days. After processing time, shipping time will then take in to effect and will depend on what shipping option you choose at checkout.

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Exchanges

Once you receive your product, if you need to exchange for a different size, we can walk you through the process! Additional fee will apply. We do not, however, accept exchanges for different shirt styles or color. Exchanges only apply to items of the same style and color. We also DO NOT accept returns or exchanges on our {Fashion Apparel} line due to the fact that these items are stocked to ship with a chance that we will not be able to get the shirt style ever again from our supplier after they are all sold out.

You must contact us prior to sending it back to us, as well as purchase our Exchange Restocking Fee, before we can complete the exchange. We must receive word of an exchange within 7 days of you receiving the item. The item will then need to be returned to us within 14 days upon receiving the item. Also to be eligible for a exchange, your item must be unused and in the same condition that you received it. To complete your exchange, we require a receipt or proof of purchase. We do not accept exchanges on customized or sale items. Contact us if you would like to exchange your item: brandbyyoudesigns@gmail.com

We do not accept returns on items that you simply no longer want anymore. Any cancellation of orders must be made prior to shipment.

Delivery

Shipping options available: (shipping time for US items only)
First Class Mail: 3-5 business days
Priority Mail: 2-3 business days
Express Mail: 1-2 business days

International buyers please be aware that your postal system may charge a customs fee on your order. Brand By You is not responsible for this fee and has no control over your order being charged the fee. Your purchase with us will not include this possible customs fee. We will not refund any part of your purchase if your order is charged a customs fee.

Brand By You is not personally responsible for lost mail. If your item is lost in transit we will happily refund your purchase or ship you a new shirt. We will not, however, refund or replace your order if your item is marked as delivered with the tracking number that is provided to you. If it is marked as delivered by USPS but you do not have the item in your mail, you will need to open a claim for lost mail with USPS or go to your local post office for more information. All the information that we will have is the tracking information. Once a claim is opened for lost mail with USPS, and the item is deemed as lost mail by USPS, we will of course either refund your purchase or replace the order.

Trademark/Copyright Notice

Any Disney characters, images, or references made on our site or products belong to their respective owners. We do not sell the rights to these characters, images, or references, nor do we claim ownership to them. Disney does not endorse, sponsor, support, or make any of the products that we currently sell in our shop. All designs are our own ideas and are not copies or interpretations of other people's or shop's work. We hand-draw and/or computer edit all designs that are featured on our products. In some cases the artwork we use is trademarked and/or copyrighted. We will take corrective action against individuals or entities who try to pass our original artwork off as their own for personal or commercial use.